Privacy policy

Last updated: 5 October 2026

This Privacy Policy explains how V3 Pens UK collects, uses and shares your personal information when you visit v3peptidepens.co.uk, buy from us, or contact us. It applies under UK data protection law, including the UK GDPR and the Data Protection Act 2018.

1. Who We Are

V3 Pens UK is a sole trader business and the data controller for your personal information. Our website is v3peptidepens.co.uk, powered by Shopify.

Email: sales@v3peptidepens.co.uk

2. Personal Information We Collect

  • Contact details: your name, delivery and billing address, email address and phone number.
  • Order information: the items you view, add to your basket, buy, return or cancel, and your order history.
  • Payment information: payments are processed by our payment providers (such as Shopify Payments and PayPal). We do not store your full card details.
  • Account information: your login details and preferences, if you create an account.
  • Communications: messages you send us by email, website chat or contact form, and our replies.
  • Reviews: any review you choose to leave, including your name and what you write.
  • Device and usage information: your IP address, browser and device details, and how you use our website, collected through cookies and similar technologies.

We do not ask for health information. Please do not include health details in messages to us.

3. Where We Get It From

We collect information directly from you (when you order, create an account, contact us, subscribe to emails or leave a review), automatically through our website, and from our service providers such as Shopify and our payment providers.

4. How We Use Your Information and Why

  • To process and deliver your order (lawful basis: contract). This includes taking payment, packing and dispatching your order, and handling returns and refunds.
  • To keep records and meet legal obligations (lawful basis: legal obligation), including tax and accounting records.
  • To communicate with you about your order and to answer your questions (lawful basis: contract or legitimate interests).
  • To prevent fraud and keep our website secure (lawful basis: legitimate interests).
  • To understand and improve how our website and store perform (lawful basis: legitimate interests, or consent where cookies require it).
  • To send you marketing emails (lawful basis: consent). You can withdraw your consent at any time using the unsubscribe link in any email.
  • To collect and display reviews (lawful basis: legitimate interests).

We do not sell your personal information.

5. Who We Share It With

We share personal information only where it is needed, with:

  • Shopify, which hosts our store, processes orders and provides payment services.
  • Payment providers, such as Shopify Payments and PayPal.
  • Evri and Royal Mail, our delivery couriers, which receive your name, delivery address and contact details so they can deliver your order.
  • Judge.me, which collects and displays customer reviews.
  • EmailOctopus, which sends our marketing emails to people who have subscribed.
  • Google, through the tools we use for Google Shopping listings, business profile and website performance.
  • Professional advisers, HMRC, law enforcement and other authorities, where we are legally required to, or to protect our legal rights.

These providers use your information under their own privacy notices, and where they act on our behalf they must protect it and use it only as we instruct. To learn more about how Shopify uses personal information, see the Shopify Consumer Privacy Policy.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies. Some are essential to keep your basket, checkout and account working and to keep the site secure. Others help us understand how the store is used and measure the performance of our Google Shopping listings. You can control cookies through your browser settings and, where offered, the cookie settings on this website. Blocking some cookies may affect how the store works.

7. International Transfers

Some of our service providers process personal information outside the UK. Where they do, we rely on recognised safeguards, such as UK adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

8. How Long We Keep Your Information

  • Order and accounting records: for as long as tax and accounting law requires.
  • Customer service messages: for as long as needed to deal with your query and any follow-up.
  • Account details: until you ask us to close your account, unless we need to keep some information for legal reasons.
  • Marketing email details: until you unsubscribe or withdraw your consent.

9. Security

We take reasonable steps to protect your personal information. No online system is perfectly secure, so please avoid sending sensitive information to us by email or chat.

10. Your Rights

Under UK data protection law you have the right to:

  • Ask for a copy of the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your information, in certain circumstances
  • Ask us to restrict how we use your information, in certain circumstances
  • Object to us using your information where we rely on legitimate interests
  • Ask for a copy of your information in a portable format, in certain circumstances
  • Withdraw your consent at any time, where we rely on consent

To use any of these rights, email us at sales@v3peptidepens.co.uk. We may need to check your identity first. These rights are not absolute, and we will tell you if we cannot fully act on a request and why.

11. Marketing Emails

We only send marketing emails to people who have chosen to subscribe. You can unsubscribe at any time using the link in any email. We will still send you service emails about your orders.

12. Complaints

If you are unhappy with how we have handled your personal information, please contact us first at sales@v3peptidepens.co.uk or through our contact page. We will acknowledge your complaint within 30 days of receiving it, look into it, keep you updated, and tell you the outcome without undue delay.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk.

13. Children

Our products and website are for adults aged 18 or over. We do not knowingly collect personal information about anyone under 18. If you believe a child has given us their information, please contact us and we will delete it.

14. Third-Party Links

Our website may link to other websites. We are not responsible for their privacy practices, so please read their policies before sharing your information.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always on this page, with the date it was last updated at the top.

16. Contact Us

For any questions about this policy or your personal information, contact Stuart at V3 Pens UK, email sales@v3peptidepens.co.uk.