Shipping policy
Last updated: 5 October 2026
Please read this Shipping Policy carefully before placing an order. By ordering from V3 Pens UK you agree to the terms set out below.
1. Shipping Destinations
We ship to mainland UK addresses only. We do not ship to the following locations under any circumstances:
- Northern Ireland (BT postcodes)
- Channel Islands (GY and JE postcodes)
- Isle of Man (IM postcodes)
- Isle of Wight (PO30 to PO41 postcodes)
- Isles of Scilly (TR21 to TR25 postcodes)
Orders placed with an excluded postcode will be cancelled and refunded in full.
2. Highland and Remote Area Delivery
Our flat rate shipping fee of £5.00 per order applies to all mainland UK addresses, including the Scottish Highlands, Scottish Islands and other remote postcodes. We do not add a remote area surcharge.
Orders to these areas may be sent by Royal Mail Tracked 24 instead of Evri. Delivery times vary by service and area, are estimates only and are not guaranteed.
Orders of £50 or more are sent Signed For. If you have any questions about delivery to your postcode, please email sales@v3peptidepens.co.uk before ordering and we will confirm.
3. Shipping Cost
We charge a flat rate shipping fee of £5.00 per order. This charge is applied at checkout and covers the full cost of getting your order to you, including:
- Protective packaging and packaging materials
- Courier collection from our premises
- Tracked delivery via Evri or Royal Mail to eligible mainland UK postcodes
We are a small independent business and orders are packed and dispatched by hand. The shipping charge reflects the true all-in cost of fulfilling and delivering your order safely.
Shipping charges are non-refundable except where an order is cancelled by us or an item is confirmed as faulty or dispatched in error.
4. Dispatch Times
Orders placed before 5pm on a working day are usually dispatched the same day. We aim to dispatch all orders within 1 to 2 working days of payment confirmation. Orders placed on weekends or UK bank holidays will be processed on the next available working day. Once your parcel has been handed to our courier, collection and delivery times are outside our control.
We are a small independent operation and we appreciate your patience. If there is an unexpected delay, we will contact you to let you know.
5. Delivery Service
Most orders are shipped via Evri Tracked. Some orders, including those to remote areas, may be shipped via Royal Mail Tracked 24 instead. For Evri, estimated delivery is 2 to 3 business days from the date of dispatch. For Royal Mail, delivery times vary by service and area. All delivery timeframes are estimates only and are not guaranteed. V3 Pens UK accepts no liability for delays caused by the carrier or other circumstances outside our control.
6. Tracking
A tracking reference will be sent to your registered email address upon dispatch. You can track your order on the carrier's website (evri.com or royalmail.com) using this reference. Please allow a few hours after receiving your dispatch notification before tracking becomes active.
7. Delivery Issues
If your order has not arrived within 7 business days of your dispatch notification, please contact us at sales@v3peptidepens.co.uk with your order number. We will raise an enquiry with the carrier on your behalf.
Please note that carriers do not classify a parcel as lost until a set period has passed after the estimated delivery date. For Evri this is 10 business days. We are unable to dispatch replacements or issue refunds for non-delivery until this period has elapsed and a formal investigation has been completed.
8. Failed Delivery
If the carrier is unable to deliver your parcel it will typically be held for redelivery or returned to us. If a parcel is returned to us undelivered we will contact you to arrange redelivery. A redelivery charge may apply to cover postage costs.
If we are unable to contact you within 14 days of a failed delivery return, the order will be cancelled and a refund issued minus the original outbound shipping cost.
9. Delivery Address
It is your responsibility to provide a complete and accurate delivery address at checkout. V3 Pens UK accepts no responsibility for orders delayed or lost due to an incorrect or incomplete address provided by the customer. We are unable to amend delivery addresses once an order has been dispatched.
10. Risk and Ownership
Risk in the goods passes to you upon confirmed delivery to the address provided at checkout. Ownership of the goods passes to you upon receipt of full payment.
11. Damaged in Transit
If your order arrives visibly damaged, please photograph the packaging and the item immediately and contact us within 48 hours of delivery at sales@v3peptidepens.co.uk with your order number and photographs. We will look into it for you.
12. Contact Us
For any shipping queries contact us at:
Email: sales@v3peptidepens.co.uk
Please include your order number in all correspondence. We aim to respond within 1 business day.